To:info@abesofmaine.com
To whom it obviously doesn't concern in the slightest,
I placed an order for a Kenwood KCA-IP500 iPod Interface/Controller on November 11. It was supposed to be a birthday present for one of my best friends. Nearly two weeks later, I get an email from "Nancy" telling me it's being reordered and do I mind waiting 10-14 more days. No problem, I say.
It's now the last day of 2005 and there's no further word and no product. I emailed your company two days ago, and despite the claims that you respond to email "promptly", I get nothing. Guess what? "Promptly" doesn't mean "ignore emails from your customers." Not after you've made them wait for their order for 6 weeks.
I just tried calling, too. TWICE. The first time, I was on hold for 20 minutes. I finally got through to a live human being, and then when she put me on hold to look something up, I got disconnected. I called back, waited another 20 minutes -- and got hung up on AGAIN. My only consolation is that it was to your 800 number and you got billed for it.
What is a customer supposed to do if 1) you don't fulfill your orders 2) you don't respond to polite emails and 3) you hang up on your customers? You expect to stay in business? Not after everyone hears about the poor service you provide.
So I'm through. I don't know whether you guys are thieving crooks, or just incompetents who can't even tie your shoes let alone run an e-commerce business, but I don't really care at this point. Cancel my order. If you try to charge my card, I will sic Visa and my lawyer relatives all over your sorry company.
p.s.
Happy new year.
