While riding BART a few weeks ago, I noticed a Taster's Choice ad which said "Introducing the great new look of Taster's Choice!" My reaction was "Well, what about the taste? It's not called Looker's Choice!" I guess I wasn't alone in my skepticism, because Good Experience noticed it too.
The clincher came below the product photo, a call to action that I could only admire for its chutzpah:
Pssst...tell a friend.
Now, don't get me wrong: I'm no stranger to telling friends about products and customer experiences that I like. (I wrote a free guide to recommend products at www.unclemark.org - download the guide, if you're interested.) But telling your friends that a coffee brand changed its graphic design is absurd.
That absurdity is matched only, I think, by the marketer who spent untold thousands of dollars spreading this message all over New York City, perhaps the country. "Pssst...tell a friend that I wasted my ad budget!" would perhaps be more accurate - and get more people to participate.
Think about it from the customer's perspective. Heck, you've drunk coffee before - think about it from *your* perspective. What's the essence of the product - the customer experience - that would determine whether you say "pssst" and tell a friend? I'd guess that the list of criteria would look something like this:
1. Price
2. Taste
I doubt if "label" or "packaging" would be a top concern. After all, if a coffee brand was expensive and tasted bad but had a great logo, would you buy it? Would you recommend it to your friends?
Me, I'm sticking with Peet's. Tell a friend.